PROMISE & PARADISE

Privacy Policy

Last updated: June 23, 2026

This Privacy Policy applies to our public website at promiseandparadise.com and our mobile and web application.

1. Introduction

HVN by promise and paradise ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our public website at promiseandparadise.com ("Website") and our mobile and web application (the "App"), together the "Services."

By using the Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the Services, and information from trusted third-party services.

• Account information: your name, email address, and password.
• Profile information: optional details such as a display photo, location, or short bio.
• Contact information: phone number, if you choose to provide it (for example, for SMS reminders or account recovery).
• Billing & payment information: name, billing address, and payment method details collected at checkout.
• User content: prayer requests, reflections, comments, and other contributions you share within the App.
• Communications: messages you send us through Contact Us, support emails, or feedback forms.
• Device & browser information: device type, operating system, browser, language, IP address, and general location derived from IP.
• Usage information: pages visited, features used, login activity, session timestamps, and similar interaction data.

3. Account Information

When you create an account, we collect your name, email address, and password (stored as a securely hashed value — never in plain text). You may also choose to add optional profile details.

We use this information to identify you, secure your account, personalize your experience, and respond to your requests.

4. Payment Information

Payment information is processed securely by trusted third-party payment processors (such as the Apple App Store, Google Play, Stripe, or RevenueCat). Your full card or banking details are submitted directly to these processors and are not stored on our servers, unless storage is explicitly required to fulfill a purchase or comply with legal obligations.

We may store limited payment-related metadata — such as a transaction identifier, purchase date, plan, and the last four digits of a card — to manage subscriptions, support, refunds, and accounting.

5. Cookies & Analytics

On the Website and the web version of the App we use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used.

We may use privacy-respecting analytics tools to measure aggregate usage (such as page views, feature adoption, and crash reports). Where required by law, we will ask for your consent before setting non-essential cookies.

You can control cookies through your browser settings. Disabling some cookies may affect parts of the Services.

6. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Create and secure your account and authenticate sign-ins.
• Process payments, subscriptions, and refunds.
• Personalize your experience (for example, suggesting circles, devotionals, or studies).
• Send transactional messages such as confirmations, reminders, password resets, and important account notices.
• Send community updates, devotional emails, or marketing messages where you have opted in (you can unsubscribe at any time).
• Improve the Services, develop new features, and understand how the community uses the App.
• Detect, prevent, and respond to fraud, abuse, or violations of our Terms & Conditions.
• Comply with legal obligations.

7. How We Store & Protect Your Data

Your data is stored on secure servers operated by us or our hosting providers. We use a combination of industry-standard safeguards — including encryption in transit (HTTPS/TLS), hashed passwords, access controls, and regular monitoring — to protect your information.

No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If we ever become aware of a breach affecting your personal data, we will notify you and the appropriate authorities as required by law.

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Services

We rely on a small number of trusted third-party providers to operate the Services. These providers may process limited information on our behalf, only as needed to deliver their service:

• Hosting & infrastructure (for example, our cloud database and application hosting providers).
• Payment processing (for example, the Apple App Store, Google Play, Stripe, or RevenueCat).
• Email delivery (for example, Gmail / Google Workspace for transactional and community emails).
• Push notifications (for example, Apple Push Notification service, Firebase Cloud Messaging, and Web Push).
• Analytics and crash reporting tools.

9. Email & SMS Communications

We send transactional messages — such as account confirmations, password resets, purchase receipts, and security alerts — that are necessary to operate the Services. You cannot opt out of these while you have an active account.

If you opt in, we may also send community updates, devotionals, prompts, or occasional promotional messages by email, push notification, or SMS. You can opt out at any time by adjusting your notification preferences in the App, clicking the unsubscribe link in our emails, or replying STOP to SMS messages.

10. How We Share Your Information

We do not sell your personal information. We share information only in these limited situations:

• With service providers who help us operate the Services, under contracts that require them to protect your information.
• Within the App with other community members, but only the information you choose to share publicly (such as your display name, profile details, prayer requests, or comments you post).
• When required by law, legal process, or to protect the rights, property, or safety of HVN by promise and paradise, our community, or others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your information.

11. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request that we delete your account and personal information.
• Object to or restrict certain types of processing.
• Receive a copy of your information in a portable format.
• Withdraw consent for optional communications at any time.

You can exercise many of these rights directly within the App (for example, editing your profile, adjusting notification preferences, or deleting your account). For any other request, please email us at hello@promiseandparadise.com and we will respond within a reasonable timeframe.

12. Account Deletion

You may request deletion of your account at any time from within the App's settings or by emailing hello@promiseandparadise.com. When you delete your account, we will remove or anonymize your personal information within a reasonable period, except where we are required to retain certain information for legal, accounting, or security reasons.

Some content you contributed publicly within the community (such as comments or prayers shared with others) may remain visible to those it was shared with even after your account is deleted, in keeping with the integrity of those community spaces.

13. Children's Privacy

The Services are not directed to children under 13 (or the minimum age of digital consent in your country, if higher). We do not knowingly collect personal information from children under that age.

If you believe a child has provided us with personal information without appropriate consent, please contact us at hello@promiseandparadise.com and we will take steps to remove the information.

14. International Users

The Services are operated from our home country and your information may be transferred to, stored, and processed in countries other than your own. By using the Services, you consent to this transfer where permitted by applicable law.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, notify you within the App or by email. Your continued use of the Services after changes take effect means you accept the updated Privacy Policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your information, please reach out to us:

Email: hello@promiseandparadise.com